Shipping policy

Order Processing & Preorders

Some products in our store are offered as preorders. Any item marked as a preorder on its product page is not available for immediate fulfillment. By placing an order for a preorder item, you acknowledge that fulfillment will occur at a later date as outlined in the product description. Orders will be shipped in the order they were received once production is complete.

Shipping Methods & Delivery Timeframes

We ship using trusted carriers such as USPS, UPS, or others based on your shipping location and order size. Once shipped, delivery times typically range from 3–7 business days for domestic orders. Delivery times are estimates and may vary depending on carrier performance and volume.

Shipping Rates

Shipping costs are calculated at checkout based on your selected shipping method and destination.

Address Accuracy

Please ensure your shipping information is accurate at the time of checkout. We are not responsible for delays or losses caused by incorrect or incomplete shipping addresses. If you need to update your address after placing an order, please contact us as soon as possible at [your support email].

Lost or Damaged Shipments

If your order is lost or arrives damaged, please notify us within 7 days of the marked delivery date. We will work with the carrier to resolve the issue as appropriate.

International Orders: Customs, Duties & Taxes

For international orders, all customs fees, duties, taxes, and import charges are the responsibility of the customer. These charges are not included in the shipping cost at checkout and may be collected by the destination country upon delivery.

We are not responsible for delays caused by customs processing or for packages that are rejected or abandoned due to unpaid duties or taxes.

Please check with your country’s customs office to determine applicable fees before placing your order.